Every Mapsly subscription on a current plan includes a monthly AI allowance, counted in AI credits. When the allowance is used up, AI usage draws on AI credits your admin buys.
What is the AI allowance?
Every paid seat includes a monthly allowance of AI credits. The amount for your plan and region is on the pricing page and in Subscription & Billing → AI credits.
The allowance is pooled: all users in your organization draw from one total.
Unused allowance does not carry over to the next month.
AI credits apply to subscriptions on the current Mapsly plans. If your subscription is on an earlier plan, contact us to find out how to switch.
When does the allowance reset?
Monthly subscriptions: on your billing date each month.
Annual subscriptions: on the same day each month as your billing date, not on the calendar month.
If your billing date is the 29th, 30th or 31st, the allowance resets on the last day of shorter months.
The reset happens at midnight in your account's time zone.
If a payment is overdue, the allowance resets when the payment is received.
Trials
During a trial, your organization gets the trial plan's allowance for its users, up to 20,000 AI credits in total.
AI credits can't be bought during a trial.
How is usage counted?
Every AI action is counted in AI credits at the rate in effect when it runs. You can see the rates in Subscription & Billing → AI credits → Manage → View rate card.
Rates differ by model and function, and they can change. A credit balance is therefore not a fixed amount of usage.
Each usage event is rounded up to a whole credit.
Usage draws from your allowance first and from purchased credits second.
To see who used how much, go to Subscription & Billing → AI credits → View usage. How far back the report goes depends on your plan: 90 days on Essential, 1 year on Pro, no limit on Enterprise.
How do I buy AI credits?
Only an admin of your organization can buy AI credits.
Go to Subscription & Billing.
In the AI credits section, click Manage.
Click Buy AI credits.
Enter any amount from 1,000 credits (or pick one of the quick amounts). The price in your subscription's currency is shown next to it.
Click Buy.
Check the details under Confirm purchase and click Confirm.
The payment method on file is charged the price plus any applicable tax. The credits are added at once, and a receipt goes to your email. You can find past purchases in Manage → Payments and invoices.
AI credits can't be bought during a trial, while your last payment has failed (update the payment method first), or while your subscription is cancelled.
Terms of AI credits
Purchases of AI credits are final: they are non-refundable whether or not you use them.
AI credits have no cash value, can't be transferred to another organization, and can only be used for AI usage in Mapsly.
Purchased credits don't expire while your subscription is active. After a cancellation, they can be used until access ends, including the rest of a paid period. Credits left when access ends are forfeited.
Your organization can hold up to 500,000 purchased credits. To raise the maximum, contact support.
What happens when there are no credits left?
When your allowance is used up and there are no purchased credits left, AI pauses for your organization. You see a banner in Subscription & Billing, and your admins get an email.
AI resumes by itself at the next reset of your allowance, or as soon as AI credits are bought. Nothing needs to be unblocked.
A small amount of usage already in progress when you reach zero may still complete. It is never charged and never takes your balance below zero.
Which emails will I get?
All admins of your organization get an email when:
the included allowance reaches 80%, and when it is used up;
AI pauses, with the date it resumes;
purchased credits reach their maximum;
your subscription is cancelled or not renewed and you still have purchased credits.
A receipt is sent for every purchase.
Using your own AI provider key
If your organization uses its own AI provider key, usage on that key is not charged by Mapsly and does not draw your allowance or credits. You pay your provider directly. Only what runs on Mapsly's keys is charged.
Refunds in exceptional cases
If Mapsly discontinues AI features altogether, or if you cancel under the Terms because of a material adverse change to the AI credit terms, rates or availability, Mapsly refunds your unused credits at the amounts you actually paid for them, oldest purchase first. These are the only cases; otherwise purchases are final.
More information
Contact us 24/7
Mapsly support team is available by chat 24/7, so if you have any questions about AI credits, contact us in chat.