Routing data in automation

Learn about how routes' data in your automation elements

Sergey Shurygin avatar
Written by Sergey Shurygin
Updated over a week ago

[This article describes a feature that will be released on March 25th, 2023.]

All routing data, includling all activities in a route and the route stats, is available programmatically โ€” this may be leveraged by:

  • creating workflows triggered, for example, when a route is published or when a route session is being published โ€” that may process the route data, for example, to export routes in a predetermined format or send it to the CRM;
    โ€‹

  • adding a button to the Route panel's menu โ€” to process a route's data or all routes in a routing session by dispatcher's request.

[The content of this article is being updated now...]

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