While all Mapsly plans come with comprehensive configuration and implementation services that even include programming at no extra cost, you may expect our solution engineers to play a more significant and active role as part of your team with the volume of work exceeding the included implementation hours or to be available for real-time communication beyond standard working hours.
To meet such needs, we offer three paid support plans that will provide you with the necessary resources and SLA on Mapsly's side:
| Free (included in all plans) | Tier 1 | Tier 2 | Tier 3 |
Price, per month | Free | $500 | $1,000 | $2,000 |
Basic support | 24/7 | 24/7 | 24/7 | 24/7 |
Support chat response times: on weekdays / | Up to 3 hours / up to 6 hours | Up to 1 hour / up to 3 hours | Up to 15 minutes / up to 1 hour | Up to 15 minutes / up to 1 hour |
Implementation* ETA for new tasks, business days: average / maximum | 4 / 8 | 2 / 5 | 1 / 3 | 1 / 3 |
Implementation hours included per month | 2 | 7 | 12 | 24 |
(*) Implementation includes configuration, implementation, programming, video calls, onboarding and training of your team to use Mapsly. If your team has 10+ reps, we'll only train your Mapsly champion(s), who will, in turn, be responsible for onboarding and training your other team members.