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Routing data in automation

Learn about how routes' data in your automation elements

Sergey Shurygin avatar
Written by Sergey Shurygin
Updated over 10 months ago

All routing data, includling all activities in a route and the route stats, is available programmatically β€” this may be leveraged by:

  • creating workflows triggered, for example, when a route is published or when a route session is being published β€” that may process the route data, for example, to export routes in a predetermined format or send it to the CRM;
    ​

  • adding a button to the Route panel's menu β€” to process a route's data or all routes in a routing session by dispatcher's request.

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