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Routing data in automation

Learn about how routes' data in your automation elements

Written by Sergey Shurygin

All routing data, includling all activities in a route and the route stats, is available programmatically — this may be leveraged by:

  • creating workflows triggered, for example, when a route is published or when a route session is being published — that may process the route data, for example, to export routes in a predetermined format or send it to the CRM;

  • adding a button to the Route panel's menu — to process a route's data or all routes in a routing session by dispatcher's request.

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